Frequently Asked Questions

What is LinuxLink?

LinuxLink is the Timesys web portal for gaining access to all Timesys subscriptions, services, Git and support.

Click on any question below to view the response.


Subscriptions

Subscription Specific FAQs

ProServices FAQs

Support FAQs

Open Source Obligations & Export

 

   FAQ – Subscriptions

What are the different Timesys subscriptions available via LinuxLink?

  • Vigiles — a Source Component Analysis (SCA) team collaboration tool for Vulnerability Monitoring and Mitigation that is optimized for embedded
  • BSP Maintenance — Long-term maintenance of your Linux platform
  • Support for Factory and Yocto — Build Systems for developing custom Linux BSPs and SDKs
  • TimeStorm — an Eclipsed based IDE optimized for embedded Linux development
  • BFC On-Premises Board Farm Cloud — A toolset for building your own on-premises board farm cloud for Remote Development Debug and Test Infrastructure
  • TAS — Test Automation Solution for developing your continuous verification workflow

Do I need to maintain a subscription during the entire life cycle of my product?
There is no requirement to maintain an active subscription over the life of a product developed. However, most development teams chose to maintain access to updates and support.

What happens when a subscription expires?
Most tools and Linux components downloaded as part of the active subscription will continue to work. Expired subscription will lose access to software updates, technical support, custom Git repos (after a grace period), and Vigiles Prime and Plus features. TimeStorm users will lose access to some plugins. User accounts will remain active, providing continued access to docs, free content and LinuxLink Alerts. Please see the subscription specific FAQ section for more details.

As a subscriber to Timesys offerings via LinuxLink, will I have a local contact ?
All subscriptions are available from anywhere in the world through LinuxLink. Although this will serve as your primary interface, local contacts are also available through Timesys channel partners, such as Arrow Electronics and Lineo.

 

   FAQ – Vigiles

What happens when my Vigiles subscription expires?
Upon Vigiles Prime or Plus subscription expiration, your account will be converted to a Vigiles Basic account. Subscribers will lose access to all Prime and Plus features listed here .

A Vigiles basic account only allows 1 manifest to be uploaded, so you will only have access to your last uploaded manifest and its associated reports. If you want to upload a new manifest, you will need to delete the existing manifest and upload a new one.

 

   FAQ – BSP Maintenance

What happens when my BSP Maintenance subscription expires?
Subscribers using Timesys Git Repos will have 30 days from the subscription expiration date to download their updated source code. After 30 days, they will lose access to their Git Repo and their Vigiles Prime features.

 

   FAQ – BFC

What happens when my BFC subscription expires?
Your on-premises Cloud for remote development, debugging and testing will continue to work. Expired subscriptions will lose access to BFC Server and Zombie software updates, technical support and warranty replacement* of Zombie and IO-CX hardware. All lapsed subscriptions will be renewed from the expired date.

*Warranty replacement depends on a case to case basis. Timesys may charge for Zombie and/or IO-CX replacement if damage is due to intent or gross negligence, unauthorized modifications, or repairs done to Zombie and IO-CX hardware without prior express permission of Timesys.

 

   FAQ – TAS

What happens when my TAS subscription expires?
Your Test Automation solution and on-premises Cloud will continue to work. Expired subscriptions will lose access to BFC Server and Zombie software updates and technical support. For instances where there is no BFC subscription, there will be no maintenance and warranty replacement* of Zombie and IO-CX hardware. All lapsed subscriptions will be renewed from the expired date.

 

   FAQ – Professional Services

How do I ask for help with ProServices projects?
For Professional Services, please email your questions to the private mailing list set up for your project by Timesys project managers.

 

   FAQ – Premium and Platinum Support

How do I ask for support with various Timesys offerings?
For any Subscription you can either submit your question using the Support link at the top of any LinuxLink page or send an email to: llsupport@timesys.com for help, advice and assistance. See the Support Policy for more details.

How do I know if Timesys provides Engineering support for my processor?
Support subscriptions are available for dozens of processors from leading semiconductor manufacturers. Visit the Supported Processors page to see if Support is available for your processor. Support is expanding every day, so please let us know if you don't see your processor.

What tools are provided with a Support subscription?
Each Support subscription comes complete with a Desktop Factory tool that has been integrated and tested for a given processor. The subscription provides support for both Web Factory and the Desktop Factory — a GNU-based build environment that produces a consistent Linux platform across a wide variety of development host configurations and is easily scriptable for centralized build systems. Additionally, the Factory Repository includes development utilities to support common embedded development tasks, such as debugging, profiling and tracing.

For Yocto Support Subscription, Timesys provides a meta-timesys layer for exchanging and reproducing your issues on your development kit if you are a Premium Support subscriber, or on your custom board if you are a Platinum Support subscriber.

Support subscriptions also include Vigiles Vulnerability Monitoring and Mitigation features.
  • Premium and Pro Support Subscription — includes Vigiles Plus features
  • Platinum and ProPrime Support Subscription — includes Vigiles Prime Features

What Support subscription terms are available?
Support subscriptions are purchased in annual increments. The minimum support subscription term is one year from the activation date. Discounts are provided for two- and three-year subscriptions. The maximum subscription term is five years, which can be further renewed.

Do I need to maintain a Support subscription during the entire life cycle of my product?
There is no requirement to maintain an active subscription over the life of a product developed. However, most development teams chose to maintain access to updates and support.

What are the different support options available?
Timesys now offers two levels of Support: Premium and Platinum. Timesys continues to offer Pro and ProPrime Support to existing customers.

  • Premium and Pro Support Subscription — includes Vigiles Plus features
  • Platinum and ProPrime Support Subscription — includes Vigiles Prime Features

What happens when my Support subscription expires?
Most tools and Linux components downloaded as part of the active subscription will continue to work. Expired subscription will lose access to software updates, technical support, custom Git repos (after a grace period), and Vigiles Prime and Plus features. TimeStorm users will lose access to some plugins. User accounts will remain active, providing continued access to docs, free content and LinuxLink Alerts. Please see the subscription specific FAQ section for more details.

Does Timesys offer additional services beyond Support to help my development team?
Timesys offers Professional services and embedded Linux training to those who are looking to get a further jump on their Linux development initiatives. For more information, please send an email to sales@timesys.com.

 

   FAQ – Open Source Licensing & Export

How can you help me manage my open source obligations?
Licensing is a complex topic, and we would defer to your counsel. Some additional discussion may be found in Intellectual Property and Embedded Linux

 
Is Timesys software subject to any US export control restrictions?
All software in general, except open source software, is subject to some level of U.S. export control — even commonly available off-the-shelf programs. Timesys' proprietary software are subject to minimal levels of U.S. export controls that prohibit any U.S. citizen or resident from exporting that software into any country that has U.S. sanctions imposed against it (currently North Korea, Cuba, Iran, Iraq, Syria, Sudan, and Libya) without first obtaining a license from the U.S. government, or to any entity or individual who has been identified as a potential terrorist threat by the U.S. government (entities listed on any U.S. Department of Treasury or Department of Commerce "specially designated" or "denied entity" lists). While open source components are not specifically subject to U.S. export controls, U.S. citizens and residents are in general are prohibited from knowingly transacting with sanctioned countries and entities suspected of terrorist activity. If you need more specific information about particular Timesys software components, such as ECCN component classifications, please let us know.